Tutor FAQ: Your Questions Answered
Welcome to the TEO Academy tutor community. Here you'll find official answers to the most common questions about our platform, payments, and teaching tools.
Last updated: 7 September 2025
Students & Platform
A: We are investing heavily into advertising. We are running Google Ad campaigns focussed on South America, Europe, Middle East, India, China, Hong Kong, Singapore and Japan currently.
A: This is currently difficult to anticipate. We are getting data from Google analytics which show that depending on location, these times vary significantly by region. Saturday seems to be the most popular day for lesson bookings currently.
A: There may be a real time query function in the future. We have the tech capability for this. However, there are a few key considerations. Do we want bots answering questions when real human interaction is better (in our opinion)? In the meantime, Lisa, James, and the admin team are doing their best to answer queries as they arise.
A: TEO is 100% behind its tutors. You are professionals and should be respected. If you receive any inappropriate messages, contact us immediately. If a student behaves inappropriately during a lesson, end the lesson immediately and report it to us. They will be removed from the platform. We have a zero-tolerance policy in this regard.
Payments & Earnings
A: £1 (GBP).
A: We have Stripe, PayPal and bank transfer options currently. We are absorbing the PayPal Payout costs ourselves, so tutors receive the full amount. We are looking at how to integrate other methods, but we can't give a timeline yet.
A: A tutor can request a wallet withdrawal at any time. Currently, we authorise these payments during standard UK banking hours (Monday to Friday, 9 am – 5 pm). The time funds arrive in your account will vary depending on your bank.
A: Yes. You can create and sell ‘courses’ via your tutor dashboard. You set the prices, and we take our standard flat commission rate on sales. We suggest experimenting with the course creation tool to see how it works.
Lessons, Tools & Resources
A: There are three dots to the right of a message where you can delete a comment. We will look at the possibility of an "edit” function but are unable to give a timeline on that currently.
A: During lessons, only the chat box is available. Outside of lessons, you can use the messenger tool. For tutors' private notes, there is a space to the left of the lesson window. Tutors receive email notifications for all messages, bookings, etc.
A: We are looking at developing a password-protected subdomain for tutors to share resources and provide feedback. Grading resources is a great suggestion, and we will continue to work on developing these tools at TEO.
A: LessonSpace’s physical address is 2035 Sunset Lake Road, Suite B-2, Newark, 19702, Delaware.
A: Unfortunately, not through TEO. However, LessonSpace has its own YouTube channel with many resources showing how everything works. You can find them at @lessonspace.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to reach out to our admin team. We're here to help you succeed.
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