This Privacy Policy explains how TEO Academy collects, uses, stores, shares and protects personal data when you visit our website, create an account, book or teach lessons, purchase a programme, access learning content or contact us.
This is a working Privacy Policy. It should also be checked against TEO Academy’s current suppliers, cookie tools, data-retention schedule and platform settings.
TEO Academy uses personal data to provide the platform, administer learning, process transactions, protect users and meet legal obligations.
Payments and payouts may involve Stripe, PayPal, Revolut and banking institutions used for bank transfers.
Personal data is processed under an appropriate lawful basis, not through a blanket assumption of consent.
Depending on the circumstances, you may request access, correction, erasure, restriction, objection or portability.
Suspicious activity may be investigated, restricted and reported where lawful, necessary and proportionate.
TEO Academy Ltd, referred to in this Privacy Policy as TEO Academy, we, us or our, is the data controller responsible for the personal data described in this policy.
Questions, privacy enquiries and requests to exercise data-protection rights can be sent to:
We may request information to confirm your identity before responding to a rights request. This helps prevent personal data being disclosed to the wrong person.
This Privacy Policy applies to personal data processed through:
Third-party websites and services have their own privacy notices. Their processing is not controlled by this Privacy Policy.
We may obtain personal data:
We use personal data only where we have an appropriate lawful basis.
We may process personal data to:
We may process personal data to comply with tax, accounting, financial, data-protection, safeguarding, court, regulatory and other legal requirements.
Where appropriate, we may rely on our legitimate interests or those of another person to:
When relying on legitimate interests, we consider whether the processing is necessary and balance those interests against the individual’s rights and reasonable expectations.
We may rely on consent for activities such as optional marketing, non-essential cookies or another activity where consent is the appropriate lawful basis.
In limited circumstances, personal data may be processed to protect life or physical safety, or under another lawful basis applicable to preventing, detecting or investigating crime.
TEO Academy may process Tutor application and profile information to:
Public Tutor profiles may include a Tutor’s name, photograph, introduction video, qualifications, experience, languages, subjects, rates, availability, biography, reviews and other information selected or approved for publication.
We may process learning and account activity to:
Where any lesson, webinar, interview, support interaction or programme session is recorded or transcribed, users will be informed through an appropriate notice. Where consent is legally required, it will be requested before recording begins.
A user may voluntarily provide information about accessibility, disability, health or other support needs. This may be special-category data and will be used only where an appropriate legal condition applies.
TEO Academy uses third-party financial service providers to process payments, refunds, Tutor payouts and related financial transactions. These providers may include:
TEO Academy does not ordinarily receive or store full payment-card details. Card and payment credentials are normally processed directly by the relevant payment provider.
We may receive and retain:
TEO Academy may monitor account activity, logins, payments, bookings, communications and platform usage where necessary to prevent fraud, protect users, maintain security and comply with legal obligations.
Where we reasonably suspect fraud, identity misuse, payment abuse, unauthorised access, money laundering, sanctions breaches or other unlawful activity, we may:
We may send communications necessary to provide and administer the Service, including:
These communications may be necessary to perform a contract, protect an account or meet legal obligations. They are separate from optional marketing.
Where permitted by law, we may send information about TEO Academy services, resources and offers.
Users can subscribe for: News and Free Resources.
Marketing preferences can be changed by using the unsubscribe link in an email or by contacting TEO Academy.
Cookies and similar technologies may be used to operate the website, maintain sessions, remember preferences, understand usage and support security.
Some technologies are required for core functions such as login, security, payments, consent records and account navigation.
Where analytics, advertising or other non-essential technologies are used, TEO Academy will request consent where required before those technologies are activated.
Cookie choices can be adjusted through the available cookie settings. Browser settings may also allow cookies to be blocked or deleted, although doing so may affect some features.
We do not sell personal data.
Personal data may be shared, where necessary, with:
Service providers acting on our behalf are expected to protect personal data and use it only for authorised purposes.
Some suppliers, payment providers, banks, support teams or technical services may process personal data outside the United Kingdom.
Where an international transfer is restricted by UK data-protection law, TEO Academy will use an appropriate legal mechanism where required. This may include:
Further information about applicable transfer safeguards may be requested using the privacy contact details in this policy.
Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, including contractual, operational, legal, security and dispute-resolution requirements.
Retention decisions may consider:
When personal data is no longer required, it will be deleted, anonymised or securely restricted, subject to applicable legal and technical requirements.
TEO Academy is primarily designed for adult learners.
A person under 18 may use a designated service only where TEO Academy has expressly permitted this and appropriate parent or legal-guardian involvement has been established.
Tutors must be at least 18 years old.
If we learn that personal data relating to a child has been collected or used outside the permitted arrangements, we may restrict the account, contact the parent or guardian, request verification or delete information where appropriate.
Depending on the circumstances and lawful basis, you may have the right to:
TEO Academy does not intend to make decisions producing legal or similarly significant effects solely by automated means without providing the information and safeguards required by law.
Please contact TEO Academy first if you have a question or concern about the use of your personal data:
You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data-protection supervisory authority.
Making a complaint does not affect any other legal rights or remedies available to you.
We may update this Privacy Policy to reflect changes in our services, suppliers, technology, security measures or legal obligations.
The current version will be published on this page with an updated date.
Where a change materially affects how personal data is used, we will provide an appropriate notice before the new processing begins and obtain consent where consent is legally required.
The English-language version of this Privacy Policy is the legal reference. Translations may be provided for convenience.
Contact TEO Academy if you have a question about your personal data, account information, payment records, marketing preferences or data-protection rights.
Contact TEO Academy