Last Updated: 13th August 2025
Protecting your personal information is our priority. This Privacy Policy applies to https://www.teoacademy.com (the "Website”) and the TEO Academy online platform (collectively, the "Platform”). It explains how we collect, use, share, and protect your personal data when you access or use our services.
By using the Platform, you consent to the data practices described in this Privacy Policy.
This Privacy Policy covers all personal data collected through the Platform, including but not limited to:
Our website (https://www.teoacademy.com)
Communication channels (email, forms, live chat)
Any features, products, or services offered by TEO Academy
The Platform provides an online learning environment for teaching and learning English and other languages or subjects.
We may collect the following types of personal information when you use our Platform:
A. Information You Provide Directly
First and last name
Mailing address
Email address
Phone number
Credentials, photo ID, qualifications, degrees, certificates, CVs, and related documents
Payment and billing details (collected only to process transactions)
B. Information Collected Automatically
When you visit the Platform, we may automatically collect:
IP address
Browser type and version
Domain names
Access times
Referring website addresses
This information is used for Platform operation, service quality improvement, and usage analytics.
We use your personal information to:
Operate and maintain the Platform.
Deliver the products and services you request.
Process payments and complete transactions.
Communicate with you regarding your account, services, or support requests.
Provide information about other services, features, or offers from TEO Academy and its affiliates (where permitted by law).
Improve the functionality, security, and user experience of the Platform.
We use trusted third-party payment processors, including Stripe and PayPal, to handle all online transactions.
When you make a payment, your financial information (such as credit card details) is not stored on our servers.
Payment data is encrypted and transmitted securely using industry-standard protocols such as SSL/TLS.
Stripe and PayPal are PCI DSS compliant (Payment Card Industry Data Security Standard), which means they meet strict requirements for handling and protecting payment information.
Using these secure gateways ensures that your payment data is processed with the highest level of security available.
The Platform is hosted on IONOS cloud servers, which provide:
Secure, GDPR-compliant data hosting within the European Union
Regular backups and redundancy to protect against data loss
Physical security measures at data centres
Advanced firewalls, intrusion detection systems, and encryption protocols
By using a reputable hosting provider, we ensure that your personal data benefits from strong security and compliance protections.
We do not sell, rent, or lease your personal data to third parties.
However, we may share your information with trusted partners who assist us in:
Performing statistical analysis
Sending communications
Providing customer support
Processing payments or deliveries
These third parties are contractually bound to use your information only for the purposes agreed with TEO Academy and to maintain its confidentiality.
We may also disclose your personal data without notice if required by law, or if we believe in good faith that such action is necessary to:
Comply with legal obligations or respond to lawful requests
Protect and defend the rights or property of TEO Academy
Act in urgent circumstances to protect the safety of Platform users or the public
We comply with the UK GDPR "Right to Erasure” (Right to be Forgotten). You may request deletion of your account and all personal data that directly or indirectly identifies you, including:
Account details
Contact information
Identifiers such as IP address, date of birth, or gender
Once processed, your account and data will be permanently deleted from our systems. Requests can be made via:
Your Account Settings page
Email to our support team
The Platform uses cookies to:
Personalise your user experience
Store your preferences
Simplify login and account management
Cookies are small text files stored on your device. They cannot run programs or deliver viruses. You may choose to accept or decline cookies in your browser settings. However, declining cookies may limit your ability to use certain Platform features.
The Platform may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy statements of any website you visit.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, use, or disclosure, including:
SSL encryption for data transmission
Secure storage practices
Regular server monitoring and maintenance through IONOS infrastructure
While we strive to protect your personal data, no method of transmission over the Internet or method of storage is 100% secure. You acknowledge these inherent risks when using our Platform.
The Platform does not knowingly collect personal data from individuals under 18 years of age. If you are under 18, you must obtain permission from your parent or guardian before using the Platform.
You may link your Platform account to third-party accounts. By doing so, you consent to the continuous sharing of certain information between the Platform and those third parties according to your settings. You may disconnect such accounts at any time via your Account Settings.
We may send you emails regarding:
Announcements and service updates
Promotions and offers
Surveys and feedback requests
You may opt out at any time by:
Clicking the Unsubscribe link in our emails
Contacting us directly to request removal of your profile
We may update this Privacy Policy from time to time. Significant changes will be communicated via:
Email notice to your registered address
Prominent notice on our Website
Updates to this page
Your continued use of the Platform after changes take effect constitutes acceptance of the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@teoacademy.com
Please note: The English-language version of this Privacy Policy is the legal reference under the Law of England and Wales. Any translations may contain errors or misinterpretations, and TEO Academy is not responsible for such discrepancies.
